1. Acceptance of Terms

By creating an account and using Flore's services, you agree to be bound by these Terms of Service.

2. Description of Service

Flore provides personalized probiotic formulations based on microbiome analysis and health assessments. Our service includes the Flore portal, health surveys, microbiome test analysis, and personalized probiotic products.

3. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must provide accurate, current, and complete information.

4. Intellectual Property

All formulations, algorithms, and content are the exclusive property of Flore Inc. You may not copy, modify, or reverse-engineer any aspect of our service.

5. Limitation of Liability

Flore's services are provided "as is" without warranties. Flore Inc. shall not be liable for any indirect, incidental, or consequential damages.

6. Governing Law

These terms are governed by the laws of California, USA.

Important Disclaimers

We are not doctors. Flore provides wellness products, not medical treatment. Our probiotics are dietary supplements, not medications.

FDA Disclaimer

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Scientific Basis

Our formulations are based on analysis of 9 years of longitudinal gut microbiome research. While our approach is scientifically informed, individual results may vary.

Not Medical Advice

Flore's recommendations are not a substitute for professional medical advice, diagnosis, or treatment. Always consult your physician before starting any new supplement regimen, especially if you have existing health conditions or are taking medications.

Your Responsibility

You acknowledge that you are using Flore's products voluntarily and assume responsibility for monitoring your own health response.

Health Information Privacy

Flore collects and processes health-related information to provide personalized probiotic formulations. We are committed to protecting your privacy in accordance with HIPAA standards.

Information We Collect

• Personal identifiers (name, email, date of birth)
• Health survey responses
• Microbiome test results
• Order and payment history
• Health outcomes and progress tracking

How We Use Your Information

• Creating your personalized probiotic formula
• Processing and fulfilling orders
• Communicating about your account and orders
• Improving our products and services

Data Security

All personal health information is encrypted using AES-256 encryption at rest and in transit. We maintain SOC 2 Type II compliance and conduct regular security assessments.

Your Rights

You have the right to access, correct, or delete your personal information. Contact [email protected] for any privacy-related requests.

De-identified Data Use

You consent to the use of your de-identified data for:

• Improving our formulation algorithms
• Clinical outcome research
• Publication in peer-reviewed journals
• Regulatory submissions

De-identification Standards

All research data is de-identified according to HIPAA Safe Harbor standards. No personally identifiable information is included in research datasets.

IRB Oversight

Our research protocols are reviewed by an independent Institutional Review Board (Protocol #2024-FLORE-001).

Your Rights

• You may withdraw from research participation at any time
• You may request a copy of your data
• You may request notification of published research

Contact: [email protected] | (844) 777-FLOR

Clinical Oversight

All DTC formulations are reviewed by a California-licensed healthcare provider to ensure safety and appropriateness.

What This Means

• A clinical professional will review your health survey and microbiome results
• Your formula is created based on clinical guidelines
• You may be contacted if there are concerns about your health profile

Not a Doctor-Patient Relationship

This clinical review does not establish a doctor-patient relationship. The reviewing clinician is ensuring product safety, not providing medical treatment.

When to Seek Medical Care

If you experience adverse reactions or have medical concerns, contact your personal healthcare provider immediately.

Reformulation Policy

If your current formula isn't meeting your needs, you may request a reformulation under these conditions:

• Minimum 30 days on current formula
• At least one outcome recorded in your portal
• Reformulation fee: $175 (includes 3 months of new formula)

Why These Requirements?

Probiotics take time to work. Most people see results in 2-4 weeks, but optimal gut health can take 2-3 months. We require 30 days minimum to ensure we're making informed adjustments.

Refund Policy

Due to the personalized nature of our products, we cannot accept returns of opened products. If you're unsatisfied after 30 days of consistent use, contact us to discuss reformulation options.

Subscription & Cancellation

You may cancel your subscription at any time. Cancellations take effect at the end of your current billing period.